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<blockquote data-quote="wpr" data-source="post: 1766975" data-attributes="member: 4159"><p>Time to check back in.</p><p>I just got my machine today. Back in Feb I told the vendor that my insurance wouldn't pay for the hardware and that I would pay for it myself. They wanted to try anyway. I appreciated the gesture. When I didn't hear back from them I called again. I spoke to someone else. The person I spoke to the first time was in another office and was helping field calls. This person looked at the notes and told me there was an issue trying to reach the correct department. Again I said I would pay. Again they wanted to try. More time went by. I have to admire this person. When unable to speak with the right people, I was asked to send a copy of my insurance card. I asked for an email address or fax number but was told they don't do that. This tech told me to take a picture and send it to the tech's PERSONAL phone number. I was a bit shocked that anyone in this kind of a business would expose a private phone number. (Which reminds me I want to delete it from my phone.) </p><p>After calling the insurance company the tech was able to confirm no coverage for hardware. We set up a date (today) for me to come by and pick up my equipment. I am taking it for a test drive right now before I use it tonight.</p></blockquote><p></p>
[QUOTE="wpr, post: 1766975, member: 4159"] Time to check back in. I just got my machine today. Back in Feb I told the vendor that my insurance wouldn't pay for the hardware and that I would pay for it myself. They wanted to try anyway. I appreciated the gesture. When I didn't hear back from them I called again. I spoke to someone else. The person I spoke to the first time was in another office and was helping field calls. This person looked at the notes and told me there was an issue trying to reach the correct department. Again I said I would pay. Again they wanted to try. More time went by. I have to admire this person. When unable to speak with the right people, I was asked to send a copy of my insurance card. I asked for an email address or fax number but was told they don't do that. This tech told me to take a picture and send it to the tech's PERSONAL phone number. I was a bit shocked that anyone in this kind of a business would expose a private phone number. (Which reminds me I want to delete it from my phone.) After calling the insurance company the tech was able to confirm no coverage for hardware. We set up a date (today) for me to come by and pick up my equipment. I am taking it for a test drive right now before I use it tonight. [/QUOTE]
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