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Comcast/BTN issue has been settled
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<blockquote data-quote="BWBW" data-source="post: 1407955" data-attributes="member: 6600"><p>I have a feeling I'm writing for myself, Illini_1979, and bdutts, but I have more information. Yesterday I tried to sign in at btntogo with Comcast as my provider. Got a message that I wasn't eligible and should upgrade my service. Well, I have the Sports Entertainment Package, so that's malarkey. Clicked the button to chat with Comcast. Got a guy who was savvy enough. He gave me the media release "coming months" line. I asked him to be more specific, pointing out that football started this weekend and I expected the service this weekend. He then said something unexpected: He promised to bump my request up the chain to let his superiors know about my concerns. So, I wonder if enough people raise heck in this way, if Comcast will listen and restore BTN to the channel lineup and also bless the btntogo sign in sooner rather than later.</p><p></p><p>I have learned that Comcast now tracks who the comments/complaints come from and does care when a long term customer (15 years in our case) complains.</p><p></p><p>I think we will sign up for a Hulu one week free trial just to get the game Saturday.</p></blockquote><p></p>
[QUOTE="BWBW, post: 1407955, member: 6600"] I have a feeling I'm writing for myself, Illini_1979, and bdutts, but I have more information. Yesterday I tried to sign in at btntogo with Comcast as my provider. Got a message that I wasn't eligible and should upgrade my service. Well, I have the Sports Entertainment Package, so that's malarkey. Clicked the button to chat with Comcast. Got a guy who was savvy enough. He gave me the media release "coming months" line. I asked him to be more specific, pointing out that football started this weekend and I expected the service this weekend. He then said something unexpected: He promised to bump my request up the chain to let his superiors know about my concerns. So, I wonder if enough people raise heck in this way, if Comcast will listen and restore BTN to the channel lineup and also bless the btntogo sign in sooner rather than later. I have learned that Comcast now tracks who the comments/complaints come from and does care when a long term customer (15 years in our case) complains. I think we will sign up for a Hulu one week free trial just to get the game Saturday. [/QUOTE]
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Comcast/BTN issue has been settled
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