I stopped reading after the third or forth exchange between the two. Triple his money back is a little outrageous, but I've had problems with a couple fast food places i get food from who love to put cheese on my hamburger even though I tell them not to when I order and at the window. I've had to drive back to this place countless times (50% of the time I go there) over the last five years. Gas money, time, and the inconvenience adds up IMHO.
The last time it happened, I luckily checked my food before I left even though I reiterated my order twice, and of course it was wrong. I ended up waiting 20 minutes for my food, and the manager brings me out a order of chicken fingers. I tell him there is more to the order, and I have to wait another 20 minutes. He offered a full refund, but I'm not in the business of totally getting over on them even though this time would warrant an action like that. I said give me a strawberry sundae and we're good. He looked surprised, and fulfilled my request.
I'm always ranting to my friends and wife about this place, and they tell me, what do you expect? I'm a dummy though, and I expect these people to care even if they make a low wage.